Questions & Answers
inf99 Frequently Asked Questions
Do you have questions about playing at inf99? You can find clear answers to questions commonly asked by Myanmar players here, covering deposits, withdrawals, live casino, and account security.
The inf99 FAQ page covers more than 20 questions commonly asked by Myanmar players, organized under 4 sections. Support, Live Casino, Deposits, and Account Security — after reading through these four, if you still can't find an answer to your question, you can reach our customer service at the bottom of the page. inf99's 24-hour live chat support is always ready to help you in Myanmar language.
Support
inf99 offers two customer support channels. The first is 24-hour live chat on the website, with instant replies in Myanmar language. The second is emailing [email protected]. These are the only two channels available, so do not trust any links that claim you can reach us via Telegram, Viber, or phone number.
inf99 live chat operates 24 hours a day, 7 days a week, in Myanmar Time (MMT) with no days off. You can open live chat at any time — late at night, before dawn, or while watching overseas football matches. If you contact us by email, we will reply as quickly as possible.
Yes. inf99's live chat support can respond fully in Myanmar language. It is designed so that Myanmar players can ask questions in their own language and get their issues resolved without any language barrier.
Before getting in touch, have your account ID or login username ready, along with the transfer reference number if you made a deposit, the time the issue occurred (in MMT), and a screenshot if you have one. Having this information prepared in advance will help us resolve your issue faster.
During major football matches or late at night, live chat demand can increase. Although support is available 24 hours, there may occasionally be delays during peak times. If you can't wait, send an email to [email protected] — your case will be logged and resolved through that channel as well.
Live Casino
In live dealer games, a real casino dealer is broadcast live via camera and players place bets from their own screen. For example, in Baccarat, the dealer opens real cards in front of the camera and you see the result instantly. These games also support Myanmar language chat, which you can try at inf99.
Dragon Tiger is popular because of its simplicity. Dragon side and Tiger side — each receives just one card and the higher card wins. It is easier than Baccarat and rounds are short, which is why players enjoy it. You can also bet on a Tie, which pays out at a higher multiplier.
Table limits vary depending on the table type and game provider. You can see the limit displayed at the top or side of the table you are about to join. There are low-limit tables for players on a smaller budget and VIP tables for those who want to play higher stakes, so you can pick a table that suits your budget.
Yes. inf99 live casino works fully on both Android and iOS devices through a mobile browser. No app download is needed — just open the website, log in, and select the live casino section. With a good wifi or 4G/5G connection you will get a clear video stream.
In Baccarat, Banker and Player both have similar odds. If the Banker wins, a 5% commission is generally charged, though commission-free tables are also available. The Tie bet pays out at a higher amount but the odds of it landing are low, so weigh the risk carefully before deciding. Ultimately it comes down to your own strategy.
Deposit Questions
Log in to inf99 and click Deposit. Select KBZPay and transfer to the inf99 KBZPay number shown. After the transfer, you must submit the reference transaction ID for the deposit to be credited to your account. The minimum deposit is 10,000 Ks.
At inf99 you can deposit using KBZPay, Wave Money, AYA Pay, CB Pay and bank transfer (including KBZ Bank, AYA Bank, and CB Bank). The minimum deposit across all methods is 10,000 Ks, and inf99 covers the platform charge so players should not be charged any extra fee.
Deposit — minimum 10,000 Ks for any payment method. Withdrawal — minimum 30,000 Ks. Withdrawals normally take 30 minutes to 3 hours to process. Players are required to complete identity verification when withdrawing, so please have that ready in advance.
First, check your KBZPay / Wave Money / AYA Pay transaction history to confirm the transfer was successful. If it shows as pending, there may be a delay on the provider's side. If the transfer shows as successful but the funds have not appeared in your inf99 account, contact inf99 live chat immediately with your transaction ID. Support will investigate and resolve the issue.
Yes. inf99 offers a 150% welcome bonus — up to 500,000 Ks for first-time depositors. For example — deposit 20,000 Ks and you receive a 30,000 Ks bonus, giving you 50,000 Ks to play with. To withdraw the bonus, you must wager the bonus amount × 10 times — for a 30,000 Ks bonus, you need to complete 300,000 Ks in wagering before withdrawal is allowed.
inf99 withdrawals are normally completed within 30 minutes to 3 hours. Some withdrawals may be delayed on the bank's side. If it takes more than 3 hours, you can contact inf99 live chat to check. Please note that the account name provided for withdrawal must match your inf99 account.
Account Security
inf99 uses SSL (Secure Socket Layer) encryption technology to protect all data. This means your login details, transaction information, and personal data are transmitted encrypted so third parties cannot intercept them. The platform always prioritizes fair play, so players can be confident.
The official inf99 domain is inf99.mom only. Check the address bar carefully and note that different domains such as inf99.com or inf-99.net are not the same site. Saving the correct address as a browser bookmark and accessing the site that way is safer than clicking links from social media ads or third-party sources.
If you suspect anything, change your password immediately. Then contact inf99 live chat and request an account activity check. Support can review your login log and tell you which device / IP any access attempts came from. Make sure your inf99 password is not the same as any other platform.
An OTP (One-Time Password) is a single-use code generated for each individual player. inf99 staff will never ask for your OTP. If anyone requests your OTP, there is a high chance they are a scammer — do not share the code with anyone. If you have already shared your OTP, contact live chat immediately.
For security, change your password every 3 to 6 months. A strong password should contain uppercase letters, numbers, and symbols and be at least 8 characters long. If your inf99 password is the same as another platform such as Facebook or KBZPay, change it — a single data breach can compromise every account that shares the same password.
Still can't find an answer?
Is there an issue this FAQ page hasn't covered? inf99 customer support is available 24 hours in Burmese, on your side.
Live Chat
Available 24 hours in Burmese — open Live Chat on the website
Email
Write to us at [email protected]
24-hour support
in Burmese